Refund Policy — Yoomo SMM Panel

1. General Policy

Because SMM services are digital and are dispatched immediately to third-party providers upon order placement, refunds for completed or in-progress orders are generally not available. However, we will work with you in good faith for valid issues as described below.

2. When Refunds / Credits Are Eligible

✓ Eligible for Wallet Credit

The order was not started and was successfully cancelled before provider processing began.
The service was delivered significantly short (more than 20% below the ordered quantity) and the provider does not complete it within 7 days.
A technical error on our platform caused a duplicate charge (verified by our admin team).
A payment was made via UPI/crypto but wallet was not credited — upon verification of the payment receipt.

✗ Not Eligible for Refund

Orders that have started or are "In Progress".
Orders where the target URL was incorrect, private, or deleted by you after ordering.
Complaints about engagement quality (e.g., "followers look fake") — delivery quantity is our guarantee, not quality perception.
Social media platform actions against your account as a result of using our services.
Buyer's remorse or change of mind after an order has been placed.
Wallet balance disputes submitted after 30 days from the transaction.

3. Refill Policy

Services marked with "Refill: Yes" are eligible for a free refill if the quantity drops within the specified refill guarantee period (typically 30–90 days). To request a refill:

Open a support ticket with your Order ID.
Specify the current count vs. original order quantity.
Our team will process the refill with our upstream provider, typically within 24–72 hours.

Note: Refills are subject to upstream provider availability. We will issue a wallet credit if refill is not possible.

4. Deposit Refunds

Wallet deposits (UPI, crypto, Binance Pay) are non-refundable to the original payment method once credited to your account. Funds remain in your wallet and can be used for any future orders. In exceptional circumstances (e.g., account closure), refund requests may be reviewed on a case-by-case basis at our sole discretion.

5. How to Request a Refund or Refill

Log into your Yoomo account.
Go to Support Tickets → Open New Ticket.
Select the subject "Refund Request" or "Refill Request".
Include: Order ID, issue description, and any supporting screenshots.
Our team will respond within 24 hours.

6. Credit Method

Approved refunds are issued as wallet credits in INR. We do not issue refunds to bank accounts, UPI IDs, or crypto wallets. Credits are applied immediately upon approval.

7. Disputes

Initiating a payment chargeback without first contacting our support team will result in immediate account suspension. We encourage customers to resolve issues through our support system first.